We accept returns up to 30 days of delivery. If more than 30 days have passed since the delivery of your order, we cannot accept returns on that order. Your return must be unused and in the same condition that you received it. We do not accept returns on masks or soul seasoning. If you would like to return some or all of your order, please refer to our full return policy below and then contact us with your full name, order number, and a request for an authorized return form.
We are accepting returns, but will no longer process exchanges.
If you need a different size, color, or product we recommend ordering that product while it is still available online and then returning the original item(s) that you would like to be credited for.
If you would like to return some or all of your order, please contact us with your full name, order number, and a request for an authorized return form.
Before contacting us, please read our full return policy below:
- You will be responsible for the return shipping cost for the item(s) you decide to send back. We cannot supply prepaid return labels.
- We will not refund any shipping costs, including the original shipping costs.
- We accept returns within 30 days of original order delivery date.
- Returned items must be in NEW condition (unwashed, unworn, unsoiled, and free of odor) We will not accept returns on worn, soiled, or laundered clothing.
- All sales are considered final and no returns will be accepted on: masks or Soul Seasoning
- All refunds will be processed using the original method of payment.
- Your return will be processed within 2 weeks of arriving to us. Please note: During or following the busy holiday season processing times may be extended.
- Once we submit a refund the banks have to do their part which can take a few days. Bank processing takes an average of 3-5 business days for the credit to post to your account.
Once you've been in contact with our support team & have your return form ready please send the item(s) and your form to:
JBJ Soul Kitchen - Returns
PO Box 1140
Little Falls, NJ 07424
IMPORTANT: Send your return using a trackable insured shipping method such as USPS Priority mail and keep the tracking number for your shipment until you've received your refund!